Scope. This page covers the PACO AI assistant connector — the integration that lets PACO members submit and track requests from inside an AI assistant such as ChatGPT or Claude. For anything else, contact PACO through your usual channel or via pacoservices.pt.
Email ai@pacoservices.pt. The address is monitored by the PACO team, and we aim to reply within one business day.
Please include the name of the AI assistant you are using and, if your question concerns a specific request, its reference. Do not send passwords, payment details, or identification numbers by email — see our privacy notice.
Once connected, you can ask your assistant to:
• submit a new request to the PACO team
• list your current requests and their status
• get the full detail of one request
• change a request's title, summary, deadline or status
• add a note to a request for the team
• cancel a request you no longer need
It says my account is not registered. The connector is available only to active PACO members, and it matches you by the email address on your PACO account. If you signed in with a different address, sign out and try again with the one PACO holds. If it still fails, email us.
The assistant does not seem to use PACO. Mention PACO by name — for example "ask PACO to book a table for four on Saturday". Assistants have their own built-in features that can otherwise handle a request like "remind me to…" without involving PACO.
Some details were withheld from my request. Payment details, identification numbers and credentials are removed automatically before a request is stored, and the request is marked so the team knows to ask you for them directly. This is deliberate. Contact PACO through your usual channel for anything sensitive.
I want to disconnect. Remove the PACO connector in your assistant's own settings. Access ends immediately. To have your connector data deleted as well, email us.
I cancelled something by mistake. A cancelled request cannot be reinstated through the connector. Email us and the team can restore it.
If something is not working, tell us what you asked, which assistant you were using, and what happened instead. If you believe someone has gained access to your PACO account, email us immediately and we will end every active connector session on your account.